Report any problems to DiskFerret technical support at firstname.lastname@example.org. When
reporting problems it is helpful if you supply the following information:
- The version of DiskFerret.
- The version of Java.
- The version of Windows.
- A detailed description of the problem.
- If you are running DiskFerret 2.1 or later you can open
DiskFerret’s log file by selecting Help->Log File->DiskFerret, or to
open the DiskFerret Service Log select Help->Log File->DiskFerret
- DiskFerret maintains a series of log files in
%appdata%\DiskFerret to help identify any errors encountered.
%appdata% is a different location depending on the user and operating
system. To access %appdata%\DiskFerret open Windows Explorer and
enter %appdata%\DiskFerret followed by the enter key into the address
bar. The log files are named DiskFerret.log.x, where x is 0, 1 or
2. These log files are ASCII text and may be viewed with any text
editor (e.g., Notepad). Please review the log files. If any
information is logged for the time frame where you encountered the
problem, either copy and paste the log entries into your email, or zip the
log files up and attach the zip file to your email.
Note: Review DiskFerret’s help and FAQ before contacting
Caution! Don’t send